Welcome to Ace Memorial Cards Cards This Web site is provided by Ace Memorial Cards (referred to throughout this Web site as “Ace Memorial Cards”) as a service to our customers. Please review the following basic rules that govern your use of the
Ace Memorial Cards site. Please note that your use of the Ace Memorial Cards site (the “Site”) constitutes your unconditional
agreement to follow and be bound by these Terms and
Conditions. Although you may “bookmark” a particular portion of this Site and thereby bypass this Agreement, your use of this Site still binds you to these Terms and Conditions. Ace Memorial Cards reserves the right to update or modify these Terms and Conditions at any time without prior notice to you, and we encourage you to review these Terms and Conditions whenever you use this Site.
Section A of these Terms and Conditions applies specifically to orders placed with Ace Memorial Cards.
Section B of these Terms and Conditions applies to all products and services available through the Site.
Terms and Conditions of Order:
The Ace Memorial Cards Satisfaction Guarantee:
Ace Memorial Cards stands behind the quality of its products and services. If you are not 100% satisfied with your purchase from us, simply contact Customer Service by phone at 00 +353 – 91 – 752816 within 30 days from the date you receive it (or the date it was scheduled to arrive), and we will reprint part or all of your order. In some cases, we may refund the full price of the product(s) in question, excluding shipping, postage and
Ace Memorial Cards is committed to customer satisfaction, and we do everything possible to ensure proper
cutting, accurate color reproduction, and excellent printing quality. However, certain circumstances are beyond our control and are not covered by this guarantee.
Please note that we cannot be responsible for:
Spelling, punctuation, or grammatical errors made by the customer.
Inferior quality or low-resolution of uploaded images.
Design errors or color selection errors introduced by the customer in the artwork file creation process.
Errors in user-selected options such product type, size, finishing options, or quantity.
Incorrect file dimensions, image orientation, or file submission in accordance with Ace Memorial Cards
specifications. Damage to the products arising after delivery to the customer. Duplicate orders by the customer.
Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services.
Incorrect shipping address, undeliverable packages/3rd delivery attempts, or other errors created by the customer.
This guarantee is also subject to a few other terms and conditions:
Full refund guarantee does not apply to shipping claims. We will reprint orders damaged or lost.
We reserve the right to have you return the original order, at our cost, before reprinting or refunding your order.
Maximum refund per order of customer is €90. The only remedy for problems with orders over €90 is reprinting of the order to
correct product defects. Color match, cutting and folding tolerances are guaranteed to be within industry standards (CMYK) for pleasing color and tolerances published within our website. This guarantee is limited to reprint of the original order quantity or refund of the purchase price of the order. We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.
This guarantee does not cover fees for mailing service or postage or associated incidental or consequential damages or claims.
Ace Memorial Cards is not liable for Postal Service errors, including loss or delay. Please preview your designs carefully and correct any issues prior to placing your order.
All prices and amounts shown on this Site are in Euro, Sterling or U.S. Dollars, unless otherwise noted. If a User submits a request on the Site to purchase printing products, mailing services, design services or other services, the User agrees that all charges, taxes and shipping and processing fees will automatically be charged to the credit card or paid by User with an approved payment method.
Such amounts will be posted on this Site. Once a print job has been approved by customer and “sent to press” on the Site, no changes are allowed to the artwork files, job characteristics, or printing turnaround time. After a print job has been sent to Ace Memorial Cards’s prepress department, the customer is responsible for paying the entire amount of that print job along with applicable taxes, shipping, and processing fees, unless otherwise noted. In some cases, a refund may be extended to the customer if no work has been done by Ace Memorial Cards on that print job.
Please note that no work will proceed on any print job in your order until full payment is received by Ace Memorial Cards.
All purchase requests must be submitted with an approved payment method unless otherwise expressly stated. Approved payment methods include any of the following methods:
Pay by credit card. This is simple and safe. Most of our customers pay this way. Our secure server scrambles your payment data so that only our computers can decode it.
Our Sales Tax Policy:
Ace Memorial Cards is required to collect sales tax on purchases shipped to any state(s) where sales tax is applicable. Sales Tax will be calculated based on the printing and finishing product subtotal.
If tax was charged on your order and you would like to claim tax-exempt status, you can request an adjustment for the amount of sales tax charged by sending in documentation of your tax-exempt status. Before or after placing your order through the Site, please email a copy of your tax-exempt certificate along with your order number to the attention of the Credit department at 00 +353-91-752816. After receiving your certificate, we will send you a confirmation Email.
Color Accuracy and Hardcopy Proofs:
Ace Memorial Cards will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density because of limitations in the printing process, as well as neighboring image ink requirements.
The accuracy of each color reproduction (of the final printed product) is guaranteed to be within 90% of the final proof you approved or Ace Memorial Cards will reprint your job at no charge to the customer. Please note that Ace Memorial Cards cannot guarantee color reproduction for your print-ready files if you: (a) did not request a hardcopy proof; or (b) purchased a product that does not
feature a hardcopy proof option. Please note that we accept no responsibility for color variations between submitted print-ready
images and the actual artwork or product they represent.
Our prepress department checks most artwork files before printing, but you are still 100% responsible for the accuracy of your
print-ready artwork files, and we encourage you to proofread all files carefully before submitting to Ace Memorial Cards. As postal regulations are subject to change, you are also 100% responsible for complying with current mailing restrictions for your layouts. Check with your local Post Office. Please note that we have created file preparation guidelines and product templates to assist you in creating print-ready files, and we also offer file preparation support services. You certify that you have the right to use the image(s) in your artwork files. DO NOT send any “one-of-kind” transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.
Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of
privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the
persons who are shown in the material if applicable.
Printing Turnaround Time:
Printing turnaround time begins once your order has been placed and your print-ready files have been uploaded to your account,
attached to your printing job, and approved for printing. If you ordered a next day hardcopy proof or standard hardcopy proof,
printing turnaround time begins when we receive approval for your proof. Please note that if we are unable to print your files because they do not conform to our file requirements, your job status will return to “Need Artwork” and your printing turnaround time will be reset.
For printing jobs that do not have complete digital source files provided, printing turnaround begins when we have your print-ready file(s) for your print job, not from when the order is first submitted.
Please note that Ace Memorial Cards offices are closed Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, printing turnaround time does not include shipping transit time, and you should allow additional business days for delivery based on the shipping method you selected.
Printing turnaround time for jobs with approved payment and accepted print-ready files is guaranteed. The remedy for failing to meet a deadline is limited to a refund of any rush charges or a courtesy rush on your next order. Cancellation of an order based on printing turnaround time is only allowed if the customer indicates in writing (e.g., note posted to order) when placing the original order that a job in the order is time sensitive and must be shipped by target date based on printing turnaround option selected.
Unless you choose Pick Up or Mailing Services, you need to select one of the shipping options presented to you on the Site.
When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked.
For Special COD delivery (i.e., Air Cargo, Greyhound, or other shipping methods), there is a processing fee paid to Ace Memorial Cards at time of purchase for making all necessary arrangements with the carrier. In addition, the customer pays the shipping charge at time of delivery. The Special COD shipping charge is set by the carrier, and orders shipped by COD must be picked up at the carrier’s location. Delivery to your door is not included or available when you select Special COD shipping options.
Shipping transit times vary, and Ace Memorial Cards assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.
Pick Up orders will be held for 30 days at our facility. After 30 days, we will recycle your order.
You agree that shipping terms for all Ace Memorial Cards products are shipped “Freight On Board Shipping Point” or “F.O.B.
Shipping Point” – Title and Risk of loss transfers to you at time of shipment or pickup.
Target arrival dates are calculated by adding the printing turnaround time to the shipping transit time. If you are requesting a
Hardcopy Proof, we already factor in additional time to reach your target date. For Standard Hardcopy Proof, expect approximately six business days to receive and approve your proof. For Next Day Hardcopy Proof, expect two business days. Both printing and
shipping times are based on business days only and do not include weekends or holidays.
For example, a product with a printing turnaround time of two business days and a shipping method of 2nd Day Air would have a
target arrival date four business days after your files have been received by us.
The cut off time for accepting files is 6:00 P.M. PST ( 9:00 P.M. EST ). If your files are in by that time, we will commit to printing and shipping your product within the selected timeframe.
Please understand that target arrival dates are estimates, not guarantees. While we will do everything in our power to meet your target arrival date, weather and other occurrences beyond our control may impact our ability to meet that date.
Customer’s mailing list(s), while in the possession of Ace Memorial Cards, is the exclusive property of the customer and shall be used only with customer’s instructions. Customer’s mailing list(s) will not be sold or offered for use to any other party, and Ace Memorial Cards will not utilize the list for any other purpose.
All mailing delivery dates are estimates, not guarantees. Ace Memorial Cards’s responsibility is limited to preparing your mailing and completing delivery to the Postal Service. Ace Memorial Cards’s responsibility ends when the job is delivered.
In no event shall Ace Memorial Cards be liable for Postal performance failures or delivery delays.